Refund policy

Refund & Return Policy

Returns:
We offer a 30-day return policy. You have 30 days from receiving your order to request a return.

Return Eligibility:
Items must be:

Unused, unworn, and in original condition

With tags and original packaging

Accompanied by a receipt or proof of purchase

How to Start a Return:
Email us at thenirvanaguru@gmail.com.
If approved, we’ll send you a return shipping label and instructions.
Returns sent without approval will not be accepted.

Damages & Issues:
Check your order upon delivery. If it’s damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items:
We do not accept returns for:

Perishable goods (food, flowers, plants)

Custom or personalized items

Personal care/beauty products

Hazardous materials, flammable liquids, gases

Sale items or gift cards

Exchanges:
For exchanges, return the original item. Once approved, place a new order for the replacement.

EU Customers:
For EU deliveries, you may cancel or return your order within 14 days of delivery for any reason. Items must be unused, with tags and original packaging, and accompanied by proof of purchase.

Refunds:
We will notify you after inspecting your returned item. If approved, your refund will be processed to your original payment method within 10 business days.
Banks/credit card providers may require extra time to post the refund.
If you haven’t received your refund after 15 business days, contact us at thenirvanaguru@gmail.com

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